Running your agency like clockwork with Jinny Mitchell-Kent
How do you create a highly efficient agency without losing flexibility or quality? In this episode, Harv Nagra sits down with Jinny Mitchell-Kent, Joint Managing Director
"Scoro's ability to track the whole journey from the moment you say 'Hello', moving from quotes right through to new projects and all the automation that goes along with that – to me, that is the best thing."
"We now have the ability to give clients real-time updates on project status and time usage. Thanks to Scoro, we’re more proactive, helping clients avoid unexpected costs and boosting their overall satisfaction."
"Scoro provides endless filtering and view options for users to track time – on their schedule, in their preferred method. With better data, we have achieved better visibility on project profitability, and in real-time."
“Previously, all our KPIs were focused on completing administrative activities, such as the completeness of spreadsheet data entries. Now, our focus has shifted towards project execution and achieving outcomes.”
"It’s like cleaning your house and seeing the end result come together. Understanding that the data is really in one place and that it’s all correct – creating this ultimate truth is a great positive."
"We needed a system that lets us manage longer-term consultancy programs as well as short-term projects – a platform that doesn’t focus just on time and materials, but that supports multi-currency working and is scalable enough to grow along with us."
"Creative work requires careful time planning. When done right, it enables us to find the balance between staying organized and thinking outside the box. With Scoro, we’ve been able to strike that balance."
"As we hoped, we now have all the key business information in one system, and it all connects. We can now be highly accurate on project profitability."
"The onboarding process with Scoro was seamless, thanks to the dedicated support and intuitive online resources. It made the transition smooth and allowed new team members to adapt quickly without extensive training."
"Everyone working with Scoro has become more self-sufficient and independent, which, as a result, improves our cross-team collaboration and client relationships."
“Scoro has enabled us to take our companies time-tracking on the next level – we’ve improved our time management 100% and as a result eliminate unplanned overtime.”
"Scoro creates structure for all our teams. Even our creative teams who may normally work in a more unstructured way benefit from using Scoro and can use their time more effectively. "
Stefanie van der Leegte, Managing Director, Shared Service Center
"We wanted everything to be in one place, more flexibility, simplicity, integration and something that was intuitive in its usability. Scoro has become an integral part of running the business today, and we are very satisfied with the way Scoro has helped across the board."
"If the inside is organized, then the outside can only be better. With Scoro, we have systems and productivity tools that help us operate efficiently."
"We’ve seen greater synergy and more information sharing between departments, so Scoro is enabling much-needed collaboration in addition to supporting the growth of our business."
Oliver Loit, HealthTech and Connected Health Cluster Innovation Manager
"With Scoro, we have found a work management software that is transparent and easy to use – a system that works for the user, not the other way around."