London

Implementation Team Lead

If you are a self-starter and have excellent process and project management skills, you’re all for improving efficiency in everything you do, enjoy motivating people and want to contribute to the success of thousands of companies – come and join Scoro! You will be playing a huge role in helping businesses understand the value of Scoro.

Your responsibilities include:

  • managing and constantly improving and automating our customer onboarding processes
  • recruiting, developing and leading an international team of Customer Onboarding Experts
  • making sure our Onboarding team has the tools, knowledge, and motivation to be the best advisors and coaches to our customers
  • helping the team to successfully implement Scoro for our customers – this involves getting a deep understanding of their business processes and showing how Scoro can help them
  • working closely with the team to ensure internal processes and solutions positively impact the overall client experience
  • collaborating with Sales and Success teams
  • implementing automated tools (webinars, videos) to make sure our clients know how to use Scoro

We offer:

  • inspiring atmosphere flooded with humor, talented people to work with and great team events
  • a job that is versatile and challenging in an international environment
  • a chance to contribute to both business and product development
  • competitive compensation package
  • a chance to grow your role with the company as we scale
  • an opportunity to manage your own time and work remotely
  • a great working environment in Shoreditch

We expect you to have:

  • team management experience in onboarding/customer support/success or equivalent
  • demonstrated ability in building and leading a team of more than five people remotely
  • previous work experience with accounting and/or CRM/ERP software
  • high level of analytical and technical expertise with an ability to contribute to building new processes and systems
  • an understanding of business practices
  • passion for efficiency and processes with a will to change course if needed
  • excellent interpersonal and client-handling skills with the ability to manage expectations and explain technical details
  • experience in project management and ability to plan your own time and meet deadlines while also motivating and helping the team
  • excellent written and spoken English

You get extra points for:

  • good knowledge of software development processes
  • having a degree in IT or business management
  • being passionate about improving the way people work
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    Austin Grey Maxwell

    Customer Onboarding Expert

    Liisa Hansen

    Senior Customer Onboarding Expert

    About Scoro

    Scoro is the most comprehensive business management solution, that helps to streamline work and eliminate routine tasks – from sales right through to billing. We have thousands of users in 50+ countries who can’t imagine their life without Scoro. There’s a team of highly motivated people working in our offices across Europe and the US, dedicated to help companies bring structure to their work.

    Come work with us

    Building world-class software is not easy. Yet, our team has such strong belief in the mission and works hard every day to develop the most comprehensive business management solution for professional and creative services.

    To make it all happen, we follow a simple formula:
    ➟ work together + play together = succeed together.

    Meet the team
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