Tallinn

Customer Onboarding Expert (evening shift)

If you’re an analytical thinker, have excellent communication and project management skills, enjoy meeting new people, and want to contribute to the success of thousands of companies to help them work smarter, not harder – come and join Scoro!

Your responsibilities include:

  • helping our new customers successfully implement Scoro – this involves getting a deep understanding of their business processes, discovering areas for improvement and introducing new, smarter ways for everyday workflows
  • organizing and carrying out customer training for businesses mostly from the States. This means working on Monday to Thursday from 1 PM until 9 PM, on Fridays you plan your schedule
  • using the power of teaching and technology to make sure our customers use Scoro to their maximum benefit
  • partner with customers to help them navigate change management and drive adoption of Scoro as a new way of working within their business
  • taking part in the constant improvement of our customer journey, and giving feedback about our onboarding processes to further drive efficiency and workflow improvements

We offer:

  • a job that is interesting, versatile and challenging
  • an opportunity to work remotely, or from a downtown office in Tallinn
  • a team of motivated, supportive and smart-working people to work with
  • a chance to contribute to both business and product development
  • extra vacation days
  • competitive health and sports benefits
  • a chance to grow your role in the company as we scale
  • inspiring atmosphere flooded with humor, a free flow of excellent coffee, snacks and fruits and of course – great team events

We expect you to have:

  • 2+ years of experience working on implementation projects
  • previous experience with accounting and/or CRM/ERP software
  • interest in technology and understanding of business practices
  • good interpersonal and client-handling skills with the ability to manage expectations and explain technical details
  • enthusiasm for public speaking and ability to communicate confidently & concisely through Scoro, via email, over the phone or video call with all audiences
  • analytical thinking skills and a proactive approach to problem-solving
  • experience in project management and ability to plan your own time and meet deadlines
  • passion in helping customers, serving as an advocate for their success by leading impactful, engaging sessions and providing the best customer experience
  • excellent written and spoken English

You get extra points for:

  • knowledge of HTML
  • a degree in IT or business management
  • speaking Spanish, French or any other language
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Helen Kedelauk

Customer Onboarding Expert

Teele Jürivete

Customer Onboarding Expert

About Scoro

Scoro is the most comprehensive business management solution, that helps to streamline work and eliminate routine tasks – from sales right through to billing. We have thousands of users in 50+ countries who can’t imagine their life without Scoro. There’s a team of highly motivated people working in our offices across Europe and the US, dedicated to help companies bring structure to their work.

Come work with us

Building world-class software is not easy. Yet, our team has such strong belief in the mission and works hard every day to develop the most comprehensive business management solution for professional and creative services.

To make it all happen, we follow a simple formula:
➟ work together + play together = succeed together.

Meet the team
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