Are you unintentionally making life harder for your delivery team?
Galen Low, co-founder of The Digital Project Manager and host of the DPM podcast, joins us to flip the ops lens, and spotlight the real impact of operational decisions from the delivery floor up.
Galen has spent years helping digital PMs thrive in chaotic environments. In this episode, he shares the signs leaders might be missing when systems break down and how to create structures that support people doing the work.
Here’s what we dive into:
- How layoffs and role blending are pressuring delivery teams
- The hidden cost of heroic project managers who “make it work”
- What agencies get wrong about tool rollouts (and how to fix it)
- How to better onboard freelance talent
- The link between trust, autonomy, and delivery excellence
Galen also offers advice on listening to your PMs, empowering teams, and building resilience into your operations, without burning people out.
This is part one of a two-way podcast exchange. For part two, head over to The DPM Podcast where we flip the mic and explore what it takes to build operational models that truly support delivery.
Additional Resources:
Follow Galen Low on LinkedIn
Follow Harv on LinkedIn
The Digital Project Manager Podcast
Digital Project Manager (DPM) website
DPM on YouTube
DPM on Instagram
Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.
