What Scoro is Doing to Comply with GDPR

After four years of preparations and debate, the European Union’s General Data Protection Regulation (GDPR) was confirmed in April 2016 and will be fully enforced from 26th May 2018.

This legislation was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations approach data privacy. It has created quite the buzz for the past years, businesses have improved their policies and made sure all data processing is compliant with the regulations.

At Scoro, we value the importance of personal and business privacy highly, so we have also been busy updating our internal processes, Privacy Policy and Terms of Use.

In this article, we will give you an overview of the information we collect, how we process and secure it, and what are your rights as a Scoro User regarding your data.

First, let’s look at some of the main terminologies

What is considered “personal data”? Per the GDPR, personal data is any information relating to an identified or identifiable individual. Meaning, information that could be used, on its own or in conjunction with other data, to identify an individual. Personal data will now include not only data that is commonly considered to be personal in nature (e.g., social security numbers, names, physical addresses, email addresses), but also data such as IP addresses, behavioral data, location data, biometric data, financial information, and much more.

What does it mean to “process” data? Per the GDPR, processing is “any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.” Basically – collecting, managing, using or storing any personal data of EU citizens.

Improved clarity and transparency

The first and foremost action – we’ve re-organized our Privacy Policy to make it clearer and more understandable, defined key terms and described our data processing practices.

Our Privacy Policy describes how Scoro processes the personal data of its Clients, the representatives of its Clients and any other data subjects associated with Scoro. The Privacy Policy applies if you use, have used, or have expressed an intention to use Scoro, including in the trial or demo version.

The Policy does not apply, however, to the data our Users gather about their Clients and to the data of the Users. You as a Client are considered the data controller for their personal data, Scoro will act as a data processor. In other words – you decide if and what information, including personal data, you want to store and process in Scoro.

According to GDPR, the relationship between the controller and the processor needs to be made in writing (or in electronic form). In the Terms of Use you can find a Data Processing Agreement, setting out the instructions that you are giving to Scoro with about processing the personal data you control and establishing the rights and responsibilities of both parties.

What information we collect

We collect your personal data in the following ways:

  • you provide us with your personal data yourself;
  • your personal data is provided to us by the representative of the Client or another User (within your company);
  • we receive your personal data from a third party (e.g. when a third party payment service provider confirms whether your payment was successful or not);
  • we have collected your personal data by automatic means. Such processing also includes collecting data about leads (trial and demo Clients, marketing leads and their representatives) from public registers.

How we use the information we collect

We mainly process your personal data to serve your needs and make sure you are getting the most out of Scoro’s platform. This includes providing customer support and contacting you regarding our services.

We process the following personal data:

  • identification data (name, date of birth, picture);
  • contact data (work address, work phone number, work e-mail address);
  • employment data (Client’s company, position within the Client’s company);
  • communications data (e-mails, messages sent to us);
  • data related to the use of the Scoro Platform and the Services.

To whom we disclose information

Data processors. We use carefully selected service providers (data processors) in processing your personal data. In doing so, we remain fully responsible for your personal data.

We use the following categories of data processors: data collection, management and storage providers, email service providers, messaging service providers, pop-up service providers, customer relationship management and feedback service providers, direct marketing service providers, payment service providers, accountants, and legal and other advisors.

Third parties. We only share your personal data with third parties if required under the applicable law (e.g. when we are obligated to share personal data with the authorities) or under your consent.

Your rights

To the extent required by applicable data protection regulations, you have all the rights of a data subject as regards your personal data. Such rights are the following:

  • request access to your personal data;
  • obtain a copy of your personal data;
  • rectify inaccurate or incomplete personal data;
  • erase personal data;
  • restrict the processing of personal data;
  • portability of personal data;
  • object to the processing of personal data which is based on legitimate interest and which is processed for direct marketing purposes.

Data security and retention

Security. Scoro is ISO 27001 certified. We invest in a privacy and security program to protect our customers’ data. It’s the first step to reinforcing customers’ confidence in how we value, treat, and protect their data.  

We take appropriate technical and organizational security measures in protecting your personal data, taking into account the state of the art, costs of implementation, nature, scope context and purposes of the processing, and risks posed to you.

You can read about Scoro’s security measures from here. 

Data retention. We retain your personal data for as long as necessary for the purposes they were collected for, as long as necessary to safeguard our rights, or as long as required by the applicable law.

Protecting the privacy and security of our customers’ information is our top priority

We’ll continue to notify you as we evolve our procedures and policies to make your business and personal information even safer and well-cared for.

In case you have any questions regarding the processing of your personal data, or you would like to exercise your data privacy rights, please contact us via [email protected].