Privacy Policy

This Privacy Policy describes how Scoro Software OÜ (Operator, we) processes the personal data of its Clients, the representatives of its Clients, Users and any other data subjects (you) in relation to their use of the Scoro Platform and Services. This Privacy Policy applies if you use, have used or have expressed an intention to use the Scoro Platform and Services, including in the trial or demo version. This Privacy Policy also applies to our marketing leads.

In the described cases, we act as a data controller as regards your personal data and are responsible for the processing thereof. This Privacy Policy does not apply, however, to the personal data processed in the Contents by our Clients on the Scoro Platform and in using the Scoro Services. In such case, the Client acts as a data controller as regards such personal data and is responsible for the processing thereof. We process such personal data on behalf of the Client and act as a data processor (see section 7 of our Terms of Use).

Any capitalized terms used herein should be understood as defined in our Terms of Use. Personal data should be understood as any information relating to an identified or identifiable natural person (data subject).

Collecting your personal data. We collect your personal data in the following ways:

  • you provide us your personal data yourself;
  • your personal data is provided to us by the representative of the Client or another User (within your company);
  • we receive your personal data from a third party (e.g. when a third party payment service provider confirms whether your payment was successful or not);
  • we have collected your personal data by automatic means. See our Cookie Policy. Such processing also includes collecting data about leads (trial and demo Clients, marketing leads and their representatives) from public registers.

Personal data processed and the legal basis for processing. We mainly process your personal data for the purpose of concluding and performing the Contract with the Client. This includes providing customer support and contacting you otherwise as regards the Platform and the Services. For the foregoing, we process the following personal data:

  • identification data (name, date of birth, picture);
  • contact data (work address, work phone number, work email address);
  • employment data (Client’s company, position within the Client’s company);
  • communications data (emails, messages sent to us);
  • data related to the use of the Scoro Platform and the Services.

If you’re the Client, the legal basis for processing your personal data is the performance of the Contract or taking steps at your request prior to entering into the Contract. If you’re the representative of the Client or a User, the legal basis for processing your personal data is our legitimate interests to enable the use of or the legitimate interests of the Client to use the Scoro Platform and Services as requested by the Client.

If you’re a lead (trial or demo Client, a marketing lead or their representative), we process your personal data for the purposes of marketing the Scoro Platform and Services and getting your company to sign the Contract with us. For the foregoing, we may process the following personal data: [name, work email address, work phone number, Client’s company, position within the Client’s company, communications data, data related to the use of the Scoro Platform and the Services]. The legal basis for processing your personal data is our legitimate interest to market the Scoro Platform and Services. Considering that Scoro is a B2B Platform and we process data that is related to your economic activities and/or employment, we believe that your right to privacy does not override our legitimate interests.

Additionally, we may also process your personal data to safeguard our rights (establishing, exercising and defending legal claims). The legal basis for the latter is our legitimate interest to do so.

We do not process any special categories of personal data. As the Scoro Platform and Services are not available for persons under 18 years old as by our Terms of Use, we do not process any personal data of persons under 18 years old.

Processing on the basis of consent. We may also process your personal data on the basis of your consent (e.g. for direct marketing purposes). When processing is based on consent, you can withdraw consent at any time by contacting us on the contact details below or by clicking on the ‘unsubscribe’ link at the end of each email. Please note that withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Data processors. We use carefully selected service providers (data processors) in processing your personal data. In doing so, we remain fully responsible for your personal data.

We use the following categories of data processors: data collection, management and storage providers, email service providers, messaging service providers, pop-up service providers, customer relationship management and feedback service providers, direct marketing service providers, payment service providers, accountants, and legal and other advisors.

Should you require more detailed information as regards the data processors we use (e.g. their names and location) please contact us on the contact details below.

Third parties. We only share your personal data with third parties if stipulated herein, if required under the applicable law (e.g. when we are obligated to share personal data with the authorities) or under your consent.

If you’re the User or the Client’s representative, then we share your personal data with the Client as it is necessary to fulfill our obligations under the Contract with the Client. The legal basis for such sharing is our legitimate interest to enable the use of or the legitimate interests of the Client to use the Scoro Platform and Services as requested by the Client. We may also share your personal data with our auditors. The legal basis for such sharing is our legal obligation to do so.

Transferring personal data outside the EU. If you are located in the EU, then please note that we or our data processors transfer (including store) your personal data outside the EU, e.g. the US. If you are located in Australia, Cambodia, Malaysia, New Zealand, Singapore, then we store your personal data also in Australia.

However, we only transfer and store your personal data outside the EU where we have a lawful basis to do so, including to a recipient who is: (i) in a country which provides an adequate level of protection for personal data (in the US if the recipient company is certified under the Privacy Shield); or (ii) under an instrument which covers the EU requirements for the transfer of personal data outside the EU.

Should you require more detailed information as regards transferring your personal data outside the EU (e.g. the names of the recipients and the exact legal basis for any such transfer), please contact us on the contact details below.

Security. We take appropriate technical and organizational security measures in protecting your personal data, taking into account (i) the state of the art, (ii) costs of implementation, (iii) nature, scope context and purposes of the processing, and (iv) risks posed to you. Such security measures include, but are not limited to, encrypted storage and access controls. See our Security Overview.

Data retention. We retain your personal data for as long as necessary for the purposes they were collected for, as long as necessary to safeguard our rights, or as long as required by the applicable law. Please note that if the same personal data is processed for several purposes, the personal data will be retained for the longest retention period applicable.

If you’re a lead (trial or demo Client, a marketing lead or their representative), we retain your personal data for 1 year from after your trial period expired or from when you had the demo or from when the personal data was collected, respectively, for our marketing purposes based on our legitimate interests (see above). As explained in the Terms of Use, the Contents in the trial version, including any personal data therein, unless agreed differently, will be retained for 75 days from after your trial period expired, in case you decide to continue using the Platform under a price package.

If you’re a paying Client, the representative thereof or a User thereof, we retain your personal data as follows:

  • in accordance with Estonian accounting and taxation laws, billing information is retained for a period of 7 years as of the end of the relevant financial year;
  • in accordance with the maximum limitation period for claims arising from a transaction if the obligated person intentionally violated the person’s obligations and for claims arising from the applicable law (Estonian law), we shall retain any personal data related to such claims for a maximum of 10 years from the date when the claim falls due.

Your rights. To the extent required by applicable data protection regulations, you have all the rights of a data subject as regards your personal data. Such rights include the following:

  • request access to your personal data;
  • obtain a copy of your personal data;
  • rectify inaccurate or incomplete personal data;
  • erase personal data;
  • restrict the processing of personal data;
  • portability of personal data;
  • object to the processing of personal data which is based on legitimate interest and which is processed for direct marketing purposes.

Should you believe that your rights have been violated, you have the right to lodge a complaint with the data protection authority or the court. In order to exercise your rights, please contact us at the contact details below. Please note that you can exercise some rights (e.g. review and update your personal data) already by logging into the Scoro Platform.

Amending this Privacy Policy. Should our personal data processing practices change or should there be a need to amend the Privacy Policy under the applicable data protection regulations, other applicable legal acts, case-law or guidelines issued by competent authorities, we are entitled to unilaterally amend this Privacy Policy at any time. In such case, we will notify you by email reasonably prior to the amendments entering into force.

Governing law. As we are a company registered in the Republic of Estonia, the processing of your personal data shall be governed by the laws of the Republic of Estonia.

Contact. In case you have any question regarding the processing of your personal data by us or you would like to exercise your rights as a data subject, please contact us by email info@scoro.com.

Privacy Policy valid from 25.05.2018