AI Agent Specialist

What will you do

• Design agents that solve real business problems: work with Product Managers and domain experts to spot where an agent genuinely helps, and judge when a problem calls for an LLM’s probabilistic reasoning versus deterministic code.
• Create new agents: prompt new agents to cover more of the PSA (professional service automation) workflow, defining their behaviour, scope, and their fit within the wider system.
• Create and maintain prompting standards: ensure consistency, quality, and maintainability across all agents in the product.
• Optimise prompts for business outcomes: continuously refine and improve prompts to make agents more reliable, accurate, efficient, and cost-effective.
• Monitor agent performance: analyse agent execution traces to detect failure patterns and spot opportunities for improvement.
• Test MCP tools and drive improvements: validate tools are fit for purpose and raise clear actionable tasks for engineers where you find gaps.

What we’re looking for

• Strong interest in AI, LLMs, and agent systems.
• Experience with prompt engineering and understanding how prompting impacts agent behaviour and outcomes.
• Product thinking and ability to connect technical decisions with business outcomes.
• Excellent problem-solving skills and a solution-oriented mindset.
• Ability to work proactively in an environment with significant ambiguity and rapid change
• Good communication skills in English, able to align technical and non-technical stakeholders

Success in this role: Building agents that solve meaningful customer problems, operate reliably at scale, and deliver measurable business value. You’ll help ensure that our agents are not only intelligent but also efficient, trustworthy, and economically viable as we expand AI across the Scoro platform.

Here’s What Awaits You at Scoro

• Possibility to Make an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.
• Stock Options Package: Be part of Scoro’s growth and share in our success.
• Health Benefits: Three paid medical days, health insurance or Stebby compensation, and mental health services.
• Hybrid Work: We’re flexible about when and where you work and don’t track office days, but we’d love to have you in our central Tallinn office a few days a week.
• Annual Leave: 28 working days per year – that’s over 5 weeks of paid time off.

• Loyalty Days: 1-5 extra holiday days per annum based on tenure.
• Continuous Learning: Invest in your growth with training, an individual budget for books and courses, and unlimited access to Udemy.
• Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.
• Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.
• Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on Instagram and Scoro’s Blog.

What happens next?

If you’re curious to learn more about our recruitment process and what we look for in candidates, check out our blog post: How We Recruit at Scoro: A Sneak Peek Inside.

Please know that at Scoro, we’re an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.