Breakfast for Delivery, Ops & Finance Leaders

The Handbook: Breakfast Sessions is coming to Toronto!

Join us for a private, executive-level breakfast roundtable hosted by Harv Nagra – former digital & operations director and presenter of The Handbook: The Operations Podcast – alongside special guest Galen Low from The Digital Project Manager.

Many agencies and consultancies have a version of the same problem. Delivery teams are under pressure – scope is creeping, time isn’t tracked, clients are pushing, and methodologies keep changing. Meanwhile, ops and finance are working from incomplete data, and the commercial picture only becomes clear after the damage is done.

This session is about what happens in that gap. Whether you’re a head of delivery, finance or ops – or an MD – this is a conversation about the real pressures facing delivery teams, why the numbers so rarely reflect what’s actually happening on the ground, and what it looks like when delivery, ops, and finance are genuinely working from the same picture.

You’ll be joined by an intimate group of leaders from forward-thinking agencies and consultancies, with space intentionally kept tight to ensure meaningful conversation. The discussion will follow Chatham House Rule – so you can speak openly, share what’s actually going on, and compare notes with true peers.

🔍 What we’ll cover:

• The pressures delivery teams are under – and what leadership often doesn’t see
• Scope creep, over-service, and why the commercial conversation keeps getting avoided
• Time tracking: why compliance is low, what it’s actually for, and what mature firms do differently
• Building financial awareness in delivery teams – without turning them into mini-finance people
• What it looks like when delivery, ops, and finance are finally on the same page

🎙️ Special Guest: Galen Low

Galen is co-founder of The Digital Project Manager – a global community and learning platform that’s helped thousands of digital PMs level up their skills, lead smoother projects, and navigate the pressures of agency life. He’s also the host of the DPM Podcast, where he speaks with practitioners across the delivery world about what’s actually working and what isn’t.

He brings a rare dual perspective: having sat in the delivery seat himself, and now spending his days listening to what delivery leaders across the industry are grappling with.

🥐 Agenda:

8:30–9:00 · Arrival, coffee
9:00–10:30 · Moderated discussion, sharing of challenges + solutions over breakfast
10:30–11:00 · Informal chat and close

Limited space. Request your spot using the form on the right – we’ll confirm based on availability.