Support Content Specialist | Careers | Scoro

Support Content Specialist

Tallinn, Estonia

If you are great at making complicated things sound simple, love creating digital content, including videos, enjoy technical details, plus want to have a direct impact on how thousands of users experience Scoro - come and join our team!

Scoro is the most comprehensive work management solution, which helps to streamline work and eliminate routine tasks – from sales right through to billing. We have more than 10 000 users in 30 countries who can’t imagine their life without Scoro. There’s a team of highly motivated people working in our offices across Europe, dedicated to helping companies bring structure to their work.

Your responsibilities include

  • Creating A+ content for our Support Centre, product demos, sandbox accounts and interactive tours to show off Scoro's capabilities.
  • Producing high-quality videos to educate Scoro’s customers.
  • Making sure that our support team has all the necessary materials to help customers in the most efficient way.
  • Making sure that the first impression a user gets from Scoro is always a “wow!”
  • Working closely with the product content team to increase customer acquisition, engagement and happiness.

We offer

  • A job that is interesting, versatile and challenging.
  • A team of young, supportive and smart-working people to work with.
  • A chance to directly influence how our users experience Scoro.
  • A chance to grow your role with the company as we scale.
  • Flexible working hours at a downtown office.
  • Competitive health and sports benefits.
  • Inspiring atmosphere flooded with humour, a free flow of excellent coffee, snacks and fruits and of course - great team events.

We expect you to have

  • Ability to write both value-based and feature-focused texts and tutorials.
  • Technical skills (willingness to learn) to create video content.
  • Excellent command of written and spoken English.
  • Eye for detail and design.
  • Ability to plan your own time and meet deadlines while contributing to a team effort.

You get extra points for

  • Having previously worked for a (SaaS) software company.
  • Having a degree in video production, marketing or IT.
  • Being passionate about improving the way people work.

Apply for this job

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We will review your application and skills carefully. Once we’ve seen that there could be a good fit between with you and Scoro we will email/call you about next steps. You should hear from us within a week.