US, East Coast

Implementation Project Manager

We’re in search of a new Implementation Project Manager (SMB segment) who will be responsible for onboarding implementation projects after a successful handoff from sales. If you’re an analytical thinker, have excellent communication and project management skills, enjoy meeting new people, and want to contribute to the success of thousands of companies to help them work smarter, not harder – come and join Scoro!

Your responsibilities include:

  • helping our new customers successfully implement Scoro – this involves getting a deep understanding of their business processes, discovering areas for improvement and introducing new, smarter ways for everyday workflows
  • organizing and carrying out customer training for businesses
  • using the power of teaching and technology to make sure our customers use Scoro to their maximum benefit
  • partner with customers to help them navigate change management and drive adoption of Scoro as a new way of working within their business
  • taking part in the constant improvement of our customer journey, and giving feedback about our onboarding processes to further drive efficiency and workflow improvements

We offer:

  • a chance to do impactful work for an industry-leading platform that is used globally by 1000+ companies in over 60 countries
  • an opportunity to experience the excitement and challenges of a fast-growing tech company and grow both personally and professionally as we scale
  • an international team of 120+ intelligent, innovative, and high-performing Scorers to work with
  • flexibility in how, when and where you work as we trust that you choose the best and most efficient way for your work-life blend
  • well-being perks and additional vacation days to take time for yourself
  • a brand new office in Manhattan with a cosy atmosphere and selection of snacks
  • a unique company culture – an inspiring atmosphere flooded with a daily dose of laughter and a chance to participate global week events in Estonia once or twice a year

You might be our newest Scorer if you have:

  • 2+ years of work experience in a customer-facing environment, with companies adopting new software solutions and technologies
  • previous experience with accounting and/or CRM/ERP software
  • interest in technology and understanding of business practices
  • good interpersonal and client-handling skills with the ability to manage expectations and explain technical details
  • enthusiasm for public speaking and ability to communicate confidently & concisely through Scoro, via email, over the phone or video call with all audiences
  • analytical thinking skills and a proactive approach to problem-solving
  • experience in project management and ability to plan your own time and meet deadlines
  • passion in helping customers, serving as an advocate for their success by leading impactful, engaging sessions and providing the best customer experience
  • excellent written and spoken English

You get extra points for:

  • knowledge of HTML
  • a degree in IT or business management
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    Cindy Allen

    Senior Customer Onboarding Expert

    Mark Woods

    Customer Onboarding Expert

    About Scoro

    Scoro is the most comprehensive work management solution, that helps to streamline work and eliminate routine tasks – from sales right through to billing. We have thousands of users in 60+ countries who can’t imagine their life without Scoro. There’s a team of highly motivated people working in our offices across Europe and the US, dedicated to help companies bring structure to their work.

    Come work with us

    Building world-class software is not easy. Yet, our team has such strong belief in the mission and works hard every day to develop the most comprehensive work management solution for professional and creative services.

    To make it all happen, we follow a simple formula:
    ➟ work together + play together = succeed together.

    Meet the team

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