Tallinn

Customer Support Specialist

If you have an undying need to help customers, consider yourself tech-savvy/smart/patient, and want to work at a fast-growing international scale-up, then this job is for you.

Your responsibilities include:

  • keeping our worldwide customers happy by finding solutions to their issues and answers to their questions
  • working closely and following up where needed with other teams at Scoro to fulfill customer requests
  • understand the business challenges of our customers, find gaps in their workflows and recommend ways to get the most value out of using Scoro
  • guiding and educating the users of Scoro in a friendly, patient, and enthusiastic manner via email
  • gathering and evaluating customer feedback to constantly improve existing processes and Scoro in general

We offer:

  • a chance to do impactful work for an industry-leading platform that is used globally by 1000+ companies in over 60 countries
  • an opportunity to experience the excitement and challenges of a fast-growing tech company
  • an international team of intelligent, innovative, and high-performing Scorers to work with
  • a possibility to grow both personally and professionally as we scale
  • flexibility in how, when and where you work as we trust that you choose the best and most efficient way for your work-life blend
  • well-being perks and additional vacation days to take time for yourself
  • a unique company culture – an inspiring and pet-friendly atmosphere flooded with a daily dose of laughter, snacks, and of course famous Scoro events

You might be our newest Scorer if you have:

  • previous experience in customer support related role
  • dedication to offering the best customer support possible and you’re ready to go the extra mile
  • a creative problem-solving mindset to understand complicated customers’ needs and find the best solution
  • excellent command of written and spoken English and Estonian
  • an interest in technical details
  • a patient and friendly personality, and are great to work with
  • the capability of managing and prioritizing your time and tasks
  • readiness to work in shifts (7:00 – 15:00; 9:00 – 17:00; 13:00 – 21:00)

You get extra points for:

  • being passionate about improving the way people work
  • your desire to contribute to building world-class business software
See other positions


    Apply for this job



    I have acquainted myself with Scoro’s Recruitment Privacy Notice

    Apply today and work with

    Gunnar Salum

    Customer Support Coach

    Yana Leonenko

    Customer Support Team Lead

    About Scoro

    Scoro is the most comprehensive work management solution, that helps to streamline work and eliminate routine tasks – from sales right through to billing. We have thousands of users in 60+ countries who can’t imagine their life without Scoro. There’s a team of highly motivated people working in our offices across Europe and the US, dedicated to help companies bring structure to their work.

    Come work with us

    Building world-class software is not easy. Yet, our team has such strong belief in the mission and works hard every day to develop the most comprehensive work management solution for professional and creative services.

    To make it all happen, we follow a simple formula:
    ➟ work together + play together = succeed together.

    Meet the team
    liisa-pug

    Follow us on Instagram

    #TEAMSCORO

    Family Friendly Employer Logo