Customer Support Specialist

Tallinn

If you have an undying need to help customers, consider yourself tech-savvy, smart and patient, and want to work at a fast-growing international startup, then this job is for you.

Your responsibilities include:

  • keeping customers happy by finding solutions to their issues and answers to their questions
  • working closely and following up where needed with other teams at Scoro to fulfill customer requests
  • guiding and educating the users of Scoro in a friendly, patient and enthusiastic manner via email
  • gathering and evaluating customer feedback to constantly improve existing processes and Scoro in general

We offer:

  • a job that is interesting, versatile and challenging
  • a team of young, supportive and hard-working people to work with
  • a chance to contribute to both business and product development
  • a chance to grow your role in the company as we scale
  • flexible working hours at a downtown office
  • competitive health and sports benefits
  • inspiring atmosphere flooded with humour, a free flow of excellent coffee, snacks and fruits and of course – great team events

We expect you to be:

  • dedicated to offering the best customer support possible
  • able to find creative solutions to complicated problems
  • excellent in writing and speaking English and Estonian
  • interested in technical details
  • patient, friendly and great to work with
  • capable of managing and prioritizing your time and tasks

You get extra points for:

  • having previous experience in customer or technical support
  • being passionate about improving the way people work

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Apply today and work with

Gunnar Salum

SENIOR CUSTOMER SUPPORT SPECIALIST

Liisi Org

CUSTOMER SUCCESS MANAGER

Scoro is the most comprehensive business management solution, that helps to streamline work and eliminate routine tasks – from sales right through to billing. We have thousands of users in 50+ countries who can’t imagine their life without Scoro. There’s a team of highly motivated people working in our offices across Europe and the US, dedicated to help companies bring structure to their work.