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10 Key Marketing Metrics Your Business Needs to Report on in 2023

As a business owner or marketer, tracking key metrics is crucial to measure the success of your marketing efforts. With 2023 in full swing, it’s never too late to reassess your metrics and identify which ones to track this year. According to a study by HubSpot, companies that track their marketing analytics are three times more likely to see an increase in their return on investment than those that don’t. This blog post will discuss the top 10 marketing metrics your business needs to report on in 2023.

1. Website Traffic 

The number of visitors to your website is a fundamental metric to measure the effectiveness of your marketing campaigns. Use tools like Google Analytics to track the number of unique visitors, page views, and time on site. According to data from SimilarWeb, in 2020, the world’s most popular website was Google.com, with an average of 92.5 billion monthly visits.

2. Conversion Rate 

Conversion rate is the percentage of website visitors who complete a desired action, such as filling out a form or making a purchase. A higher conversion rate means your marketing efforts successfully persuade people to take action. In 2022, the average global conversion rate for e-commerce websites was 2.86%, meaning that only a tiny percentage of website visitors complete a desired step, like making a purchase.

3. Customer Acquisition Cost (CAC) 

CAC is the total cost of acquiring a new customer. Calculate this by dividing your entire marketing and sales costs by the number of new customers acquired. A low CAC indicates that you efficiently use your resources to gain new customers. According to a study by Invesp, companies prioritizing customer acquisition are more likely to have a higher growth rate than those focusing solely on customer retention. This finding highlights the importance of tracking CAC as a metric to ensure the efficient use of resources in acquiring new customers.

4. Return on Ad Spend (ROAS) 

ROAS measures the revenue generated from your advertising campaigns compared to the cost of running those ads. A high ROAS indicates that your ads generate more revenue than they cost. In 2021, the average ROAS for Facebook ads was 1.86, while for Google ads, it was 2.5, which shows that the cost and revenue generated can differ significantly by platform.

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5. Email Open and Click-Through Rates 

Email marketing is still a powerful tool for engaging with customers. Track the open and click-through rates of your email campaigns to see how effectively they drive traffic and conversions. HubSpot says the average email open rate across industries is 21.33%. The average click-through rate is 2.62%, which underscores the importance of creating compelling email content and subject lines to engage with customers.

6. Social Media Engagement 

Social media platforms are crucial for building brand awareness and engaging with your audience. Track engagement metrics like likes, comments, and shares to see how your social media campaigns resonate with your target audience. A study by Sprout Social found that on Instagram, posts with hashtags had 12.6% more engagement than those without, so it is essential to use relevant hashtags to increase the visibility and engagement of your social media content.

7. Customer Lifetime Value (CLV) 

CLV is the total revenue a customer will generate for your business over their lifetime. This metric helps you understand the long-term value of your customers and how to allocate resources to retain them. According to a study by Adobe, repeat customers are responsible for generating 40% of a company’s revenue. 

8. Net Promoter Score (NPS) 

NPS is a measure of customer loyalty and satisfaction. Ask customers to rate their likelihood of recommending your business to others on a scale of 0 to 10. A higher NPS indicates a higher level of customer loyalty. The highest recorded NPS in history was achieved by the US supermarket chain Trader Joe’s, with a score of 82.

9. Bounce Rate

Bounce rate is the percentage of visitors who leave your website after viewing only one page. A high bounce rate can indicate a poor user experience or irrelevant content. A study by Google found that mobile sites with a loading time of five seconds or more had an average bounce rate of 90%, so ensure that you have a fast-loading website to provide a positive user experience and reduce bounce rate.

10. Search Engine Rankings 

Finally, track your search engine rankings to see how well your website performs in search results. Use tools like Google Search Console to monitor your website’s ranking for targeted keywords. The top result in Google’s search engine results page (SERP) gets 31.7% of all clicks, while the second and third results receive 24.71% and 18.66%, respectively.

Tracking these ten marketing metrics will help you identify the strengths and weaknesses of your marketing campaigns in 2023. By analyzing these metrics regularly, you can make data-driven decisions to improve your marketing strategies and achieve your business goals.

To discover how Scoro can help you report on the KPIs we’ve listed above, as well as all manner of other metrics, start your free 14-day trial today.